Today's fast-paced, technology-driven society frequently negates the basics of effective communication. This session will build skills to enhance one's daily interaction with colleagues and increase productivity. Information covered meets the needs of individuals for whom communication is critical, whether for business development or personal growth. Training is a combination of lecture, tips/techniques, group work, and interactive exercises to reinforce effective interpersonal exchange. A large part of this seminar focuses on intrapersonal information (self-awareness) to enhance harmonious interpersonal communication.

What to Expect: Review the 3 V's to make better connections. Decipher communication and behavioral styles to identify and ascertain necessary adjustments needed to improve communication. Build skills to deal with difficult people and manage anger and conflict. Develop tact and diplomacy to ease tense situations. Make and maintain a positive, professional image and improve networking skills. Anyone with a desire to communicate more effectively will benefit from this course.

Note: The Insight Inventory™ (style assessment) is recommended to help participants determine professional and personal behavior/communication style(s). Assessments and subsequent training modules will be ordered upon request.

This interactive seminar speaks specifically to the communication challenges women face. Information revolves around techniques to help women to be heard, taken seriously, and speak with confidence. Participants learn how to gain respect from supervisors and colleagues while identifying communication anxieties and fears.

What to Expect: Power Communication for Women identifies common mistakes that often result in misperceptions. Training includes information on how to effectively manage office politics, improve voice quality and develop clarity in speech. Basics of public speaking are reviewed; tips on effective recovery from communication blunders are provided. The relationship between healthy self-esteem and communication are discussed; assertive techniques vs. aggressive behaviors are revealed. Participants revisit nonverbal communication including personal appearance and presence. This result-driven seminar promotes confidence and professionalism.

Public speaking is a catalyst to career development, yet many shy away from opportunities to speak. The most prevalent areas of concern about speaking in public are managing anxiety, building confidence, preparing the presentation, and delivering with style. Videotaping is integral to training success; participants will see themselves as an audience would see them. A minimum of two days is needed to cover the course material; three days provides in-depth presentation practice. Effective Presentations will benefit individuals who find they must speak in public, either to individuals or to groups.

What to Expect: Effective Presentations encompasses everything related to the art of public speaking from preparation to delivery to follow-through. The most common mistakes speakers make are identified to heighten the presenter's awareness. This session addresses preparation from soup to nuts, delivery dilemmas, and making a lasting impression. Videotaping and video-viewing are interspersed throughout the training.

Unresolved conflict produces low morale and low productivity as well as increased conflict and stress. People are typically drawn into the negative effects of conflict and rarely take advantage of its benefits. Innovation and resourcefulness are hidden seeds that conflict can expose. Communicate Through Conflict relies heavily on communication techniques to comprehend behavior, understand and accept differences, and convey messages with clarity. The outcome of this training is to identify paths to amenable resolutions.

What to Expect: The complexities of communication are dissected to increase awareness and understanding. Style differences are identified along with techniques to use to gain cooperation. Ideas are shared to manage negative emotions and diffuse aggressive or defensive behavior(s). Coping with difficult people and maintaining composure are discussed as ways to build functional relationships. Exercises and case studies foster discussion to create alternative outcomes.

Note: I recommend the Thomas-Kilman Conflict Mode Instrument™ or Insight Inventory™ (behavioral/personality style evaluations) to help participants assess themselves and gain information to improve communication with others. Assessments will be ordered upon request.